Here at Hawes Side Academy our meal service provided through the catering company Dolce Ltd. From 16th November meals are ordered by parents in advance from home via SchoolGrid, Dolce's own online payment system. On this system you can also view recipes, check artificial ingredient information and block dishes which contain certain allergens. All meals will be freshly prepared and cooked by staff in the school kitchen. A two course meal will cost £2.20 per day.
Getting Started on SchoolGrid
In order to set up your account you will be sent login details for SchoolGrid by email. This access will allow you to set up a direct debit, pre-order meals, check recipes and ingredients, record your child's allergens if they have them and monitor your account. If you have not received a login or need assistance to login please contact the academy in the first instance and we will try our best to help you. Support can also be obtained from School Grid directly.
To access the login page and order your meals please click here
How to Pay
Direct debit is the most convenient way to pay for your child's school meals. Every four weeks SchoolGrid will send you a statement by email, showing how many meals your child has eaten. Just check the email totals the amount owing and, if everything is correct, payment is collected from your account two weeks later. Paying this way means you do not have to manage a balance at the school, or top up regularly.
You can also pay by online or by telephone using your payment card.
Frequently Asked Questions
What happens if I've booked a meal and my child is absent from school?
If a meal has been pre-booked and your child is ill (meaning and that the food you have chosen is no longer required for that day,) where possible we would ask that you try and cancel it by 8:55am through your SchoolGrid account. Just go to the same section on SchoolGrid (where you place orders) locate the day in question, press the big red 'cancel meal' button at the bottom and you're done! By cancelling this way no food will be wasted. We do understand however that is it not always feasible to meet this deadline when your child is ill. Therefore, Dolce have confirmed that the meal is only updated on their SchoolGrid system as 'chargeable to the parent' when it has been collected at lunchtime by your child.
Can I pay for meals with cash?
No, Dolce are offering only Direct Debit and online credit card payments.
Why doesn't the SchoolGrid portal let me order desserts and side dishes?
Each daily selection of desserts/sides listed on SchoolGrid are available and children just choose what they would like when they collect their lunch. Parents can view all of the desserts and sides that are available through their SchoolGrid account by clicking on the orange ‘Full Menu’ button at the top of the order meals page. The server is made aware of all the child's allergen information and intolerances (if applicable) in the kitchen. Therefore when the child selects their main they will advise if there are any puddings or sides they cannot have.
My child has food allergies how will I be sure that they won’t receive meals containing something they can’t eat?
The SchoolGrid system enables you to record any ingredient that your child may be allergic to. Once you have recorded these allergens the SchoolGrid software will 'blank out' any meals not suitable for your child. The lunchtime server will advise your child of which puddings are suitable and those which are not.
All you need to know is included in the documents below (please note: accounts will be sent to all current families automatically):